Hosting & Support
Few clients want to become directly involved in the technicalities of how their sites are hosted. Nearly all however want the assurance that their hosting service is reliable, robust and meets or exceeds agreed performance criteria.
We take full line management responsibility for your site. We operate and report to agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Help desk services for subscribing clients are delivered through a dedicated internal team.
For internet and extranet, your hosting requirements will vary according to the services running through your site. They'll change over time too, as you add new web services to enhance your business performance.
Our confidence in the hosting services we supply is underpinned by the superb levels of reliability we receive from our partnership hosting agreement with Rackspace, one of the world's leading hosting providers. Rackspace claim to have Fanatical Support - and from our experience that claim is more than justified.
If our work for you involves e-commerce, we integrate and support all the major secure payment gateways.