Helpdesk

We know that you frequently require small ‘tweaks’ to your site functionality or design. You may have new staff requiring guidance and training. You may have new ideas for the site, which don’t require a full project to be raised. NetConstruct has designed our support package to account for and address all of these situations. And if we estimate that the task does require a larger block of time to complete, we will always advise you of the recommended course of action.

Our dedicated Helpdesk team are fully trained developers here to help you, offering a full support and technical maintenance service to our clients. Our helpdesk service is delivered through a pre-purchased ‘time bank’ to make the process of delivering changes as simple as possible for you.  We will recommend an amount of time for you to purchase initially, based on our experience of similar size businesses and websites – but you can always ‘top-up’ if you find that you need more.

This time-bank is for:

  • Telephone support and training
  • Changes to the templates within the CMS
  • Additional minor design and site development
  • Page amendments (in addition to those you undertake via the CMS)
  • On-going advice and recommendations

Our in-house client support desk operates 08.45 – 17.30 Monday – Friday.  
Technical support outside office hours and during public holidays can be available at negotiated rates.

 

How to choose the right CMS
Karen Drew
Karen Drew
Sales Support Manager
17 April 2014
+ -
Steven Barker
Steven Barker - Developer

SB is one of the latest additions to our team. He's always happy to help clients with their technical issues, which is fortunate because all of his friends seem to think he's a free IT helpdesk! Outside of the office Steven is a massive Formula 1 fanatic and annual Silverstone visitor!

Contact Us

Leeds

01937 581 123 info@netconstruct.co.uk

NetConstruct Leeds
Riverview Court
Wetherby
Leeds
LS22 6LE

London

0203 425 9685 info@netconstruct.co.uk

NetConstruct London
Suite 821-822
125 Old Broad Street
London, EC2N 1AR

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